Here in ITS, we’re reevaluating our approach to strategic sourcing by focusing on category management, which will help transform government IT acquisition and improve the value we provide to our customers. We can’t succeed without your feedback on the best ways to improve our performance. We are counting on you—our customers and industry partners—to identify where we can serve you better.
We’re conducting two surveys that focus on ITS, our performance, and what you expect when you work with us. (These surveys are separate from our recent supplier perception survey and our Customer Loyalty Survey):
Suppliers: The Voice of the Supplier Tool will assess supplier satisfaction in key areas with questions tailored according to category management best practices.
Federal ITS Customers: The Business Alignment Tool will allow ITS customers to assess our acquisition management function as it relates to category management.
The surveys will take no more than 20 minutes, but will give us the insights we need to help tailor our approach to best meet your needs.
Thank you for helping shape our future.
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