I often question the results for each accomplishment that comes out from a leadership or management report, especially in the public sectors. I often ask myself, “Do I know this?, who has benefited from this?, is it a quick fix for a political gain or for the benefit of the organization and the employees?, is it a transformation?”
How can you measure the bottom line results for intangible products in public organizations? For my own satisfaction, for intangible products, tangible results should be realized and must be measurable in some ways. How can you measure an intangible initiative to ensure that the bottom line results are in fact achieved rather than just to take the face values? I would suggest that program official engage all employees in the feedback loop and provide a comfortable environment so they can give honest feedback. Employee engagement is one way to measure the success!! Listen to their voices!
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