AI-driven change can feel overwhelming. Across industries, 78% of organizations now use AI in at least one function. Public-sector agencies recognize AI’s value, yet most are still early in adoption. While 64% of leaders believe AI can drive major cost savings and 63% say it can improve service delivery, only 26% have integrated it across their organizations, and just 12% have adopted generative AI solutions (EY, 2025).
Practical Strategies to Support Your Team During AI Adoption
There’s a clear sense progress must accelerate, which means people must adapt quickly, learn continuously, and collaborate effectively. Emotional intelligence (EQ) is the stabilizer that helps teams navigate these transitions. A good first step is to tune into your own emotions, so you can lead with clarity.
Start with self-awareness. Monitor your own anxieties so tension doesn’t transfer to the team.
Regulate before you respond. Calm responses set the emotional tone and create psychological safety.
Lead with empathy. Resistance often stems from fear of losing control or relevance. Acknowledge concerns and invite discussion.
Communicate with clarity. Short, consistent messages — what’s changing, why, how, and available support — reduce anxiety.
Read the room. Notice withdrawal or guarded behavior and check in privately.
Strengthen relationships. Regular touchpoints, weekly Q&A, demos and small-win celebrations build confidence.
Model curiosity and vulnerability. Admit what you don’t yet know and learn alongside your team.
Why Emotional Intelligence Matters for AI Adoption
Public-sector AI adoption is accelerating. By 2033, the market is projected to more than quadruple from 2024. Leaders who pair AI adoption with emotional intelligence create grounded, adaptable teams ready for change.
Remember, it all starts with you.
Carolyn Mozell is passionate about leadership and its transformative impact on individuals, teams, and organizations. As the Founder of Leaders Who Connect and Inspire LLC, she empowers nonprofit and government leaders to break down silos, unify teams, and achieve shared goals through impactful training programs and immersive retreats that enhance communication and emotional intelligence skills.
Carolyn has served in some of the highest levels of local government leadership across both the legislative and executive branches, as well as in roles as a nonprofit COO and entrepreneur, making her uniquely qualified to support leaders and teams at all levels, in navigating challenges with clarity, cohesion, and a strong sense of purpose.
Carolyn holds a bachelor’s degree from the University of Maryland and is a certified DISC and Emotional Intelligence Practitioner. Outside of work, she enjoys crafting, being a wife and proud pet mom to her adopted cat, Eva.
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