It is the best document I’ve ever seen on building a smart and innovative organisation and has many lessons for government agencies, as well as for businesses, on how to set organisational goals, develop policy and select and manage staff – which I hope senior government leaders take on-board.
I equate this to the organisational equivalent of the NBN, compared to 1960s fax machines.
Organisations that learn from Netflix’s approach will be well-placed to address the challenges of modern society, being far more productive, effective and attractive to staff.
Whereas organisations that persist in applying a 19th Century organisational model designed for managing itinerant and illiterate workers undertaking repetitive manual tasks to 21st Century highly-education staff undertaking knowledge-focused outcomes will struggle to compete for talent and survival.
Perfect. Now what do we do with all of the antiquated internal government policies? Time for a complete rewrite? Let’s throw half of them out altogether. 😉