Just spent a couple days in conf. sessions learning how a few gov entities are using social media to communicate with public, press and intra/inter-agency. I was surprised that so few in the audience were aware of the collaboration tools, let alone using them to carry out mission communications. A hopeful note: transparancy and information sharing are replacing the old formula of stove-piping and hoarding information. Presenters from City of Chesapeake, Virginia; Water Words That Work; and American Cancer Society were the standouts who are using social media effectively. Of course, eDiplomacy at Dept. of State is a leader in knowledge management, a beacon in the government social media community.
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