37 Signals’ David Heinemeier Hansson:
When people talk about their IT departments, they always talk about the things they’re not allowed to do, the applications they can’t run, and the long time it takes to get anything done. Rigid and inflexible policies that fill the air with animosity. Not to mention the frustrations of speaking different languages. None of this is a good foundation for a sustainable relationship.
If businesses had as many gripes with an external vendor, that vendor would’ve been dropped long ago. But IT departments have endured as a necessary evil. I think those days are coming to an end.
Worth reading in full.
I don’t know. The comments kind of pick this brief article apart, and rightly so.
I read through the comments, and yeah, they do have a point. But for a lot of folk there is still a big mystery around IT and its role within organisations, and nice readable pieces like this at least start the debate!
It is a good debate! And obviously a lot of it depends on type of organization, IT staff and management environment.