Around this time, various IT and professional web sites list what they consider the top skills for the coming year. It’s interesting to look back and see what skills stay on the lists, what skills fall off the list, and the new skills that appear. I haven’t seen such a list for government workers so I thought I would start a discussion by crowdsourcing the GovLoop community for ideas. Here are my recommendations (in no particular order):
- Microstyle – Given the prevalence of social networking tools such as Twitter, being able to write succinctly but clearly has become more important in the government workplace.
- Digital Presentations – PowerPoint is still the number one presentation tool but Prezi and videocasting are quickly gaining as alternatives to the “death by bullet points” presentations.
- Accessibility – Every government worker should have a good understanding of Section 508 and how to make their documents/presentations accessible.
- Project Management – Most modern government work is a project and even though an employee may not become a project manager the odds are that they will be on a project team. Knowing basic project management skills can greatly help to advance your career.
- HTML5 and CSS3 – Even if you are not a developer, many government leaders (including New York Mayor Bloomberg) are learning to program. Learn HTML5 and CSS3 to develop mobile-friendly web sites and to use the new EPUB3 format for electronic documents.
- Adaptive Case Management – This is an emerging method of processing work built around the natural work processes of knowledge workers.
- Design Thinking – Several obituaries have been written for design thinking but I believe that this is the best method for dealing with wicked problems.
- Collaboration – Being able to work with others to effectively solve problems has been a much-needed skill in the past and it will continue to be so in the future.
- Customer Engagement – Even if your customers are other employees, being able to deliver good customer service and understand customer needs will make you a standout employee.
- Continuous Self-Learning – The best employees realize that their skills have a shelf-life and are constantly teaching themselves new skills.
What do you recommend as the top 10 skills for government workers in 2012?
Disclaimer: All opinions are mine and do not reflect the opinions of my employers or any organizations I belong to and should not be construed as such.