Federal employees should be guided by empathy when designing and delivering customer services. Here’s what that means and how to accomplish it.
Posts By Bill Brantley
Do you know how to create persuasive stories to help you best answer interview questions and showcase your talents?
How to calculate the benefits and costs of your meetings to receive the full advantages of your agency’s meetings.
Rewarding employees for learning and self-development is more effective than rewarding employees solely on the results they produce.
Master these three skills to succeed in a world where most government jobs will be automated.
Use these five steps to refine your current skills and learn new skills to keep you employable now and in the future.
Good mentors can help you succeed in your public service career. Beware of the bad mentors who use mentoring to advance his or her career at the expense of the mentee’s career. In this article, I help you spot and avoid the Sith Mentor.
Focus on removing the organizational barriers that waste your peoples’ time, talents, and energy. Strategically managing your people is how you create innovative ideas to make your organization succeed.
Use the latest virtual reality apps and online tools to help you grow in your career by being a better communicator.
How government agencies can use the five elements of the Simply Irresistible Organization to attract and retain Millennials.