Weekly Research and Best Practices


1. Pew Mobile Access 2010 (07/07/2010) – A new study by the Pew Research Center’s Internet & American Life Project finds that 59% of American adults now go online wirelessly using either a laptop or cell phone, an increase over the 51% of Americans who did so at a similar point in 2009. http://pewinternet.org/Reports/2010/Mobile-Access-2010.aspx

2. Citizen focused government (07/01/2010) – A white paper by American Council for Technology-Industry Advisory Council describes the government of the future where citizens have access to self-service opportunities and can easily retrieve their federally-collected data on mobile devices located anywhere in the world. http://www.actgov.org/knowledgebank/whitepapers/Documents/Shared%20Interest%20Groups/Enterprise%20Architecture%20SIG/Citizen%20Enabled%20Open%20Government%20-%20EA%20SIG%20-%2004-2010.pdf

3. Mapping the Outcomes of Citizen Engagement – The work of the Development Research Center on Citizenship, Participation and Accountability presents the results of 100 research studies on citizen engagement in 20 countries. The findings provide important evidence of the measurable contributions that citizen engagement makes to democratic and developmental outcomes. http://www.research4development.info/SearchResearchDatabase.asp?OutPutId=183274


1. Serious customer service and more from Texas.gov (06/09/2010) – Texas.gov provides more than a thousand digital government services and is the first state to implement ‘Get Satisfaction’. The customer service app/community allows users and government agencies to provide and respond to feedback, Q and A, ideas, and solutions. http://www.texas.gov/en/Pages/default.aspx
2. Is your content written, edited and formatted to be reader-friendly and look good in a Web browser? (06/30/2010) – The Yahoo! Style Guide gives newbie writers tutorials on how to catch and capture an online reader’s attention. The Guide has five sections: Writing for the Web, Editing 101, Word List, Resources, and Ask an Editor: each main header is then broken down into smaller, more specific clusters.

3. California Launches Government News & Social Media Aggregator (07/05/2010) – California rolled out a news and social media aggregator that combines RSS feeds, YouTube channels and official Twitter accounts from more than 200 state agencies and departments into one handy page. http://www.news.ca.gov/

4. Consolidated City-County Government Saves Money (06/23/2010) – San Francisco’s consolidated city and county government structure is a model of efficiency. Contrast this to counties where duplicative services are administered township by township. http://toledoblade.com/article/20100523/NEWS16/5230309

Leave a Comment


Leave a Reply