Research
1. The Challenge of Co-production (12/15/2009) – Co-production is a new trend of users and professionals working together to design and deliver public services in equal partnership . It has the potential to deliver a major shift in the way we provide public services http://www.neweconomics.org/publications/challenge-co-production
2. Canada’s Measurement Tool for Government Services (06/13/2010) – The Canadian Common Measurements Tool is a set of survey questions that allows state services agencies to measure citizen satisfaction and identify ways to improve service delivery. http://www.egov.vic.gov.au/trends-and-issues/citizen-centric-service/on-the-road-to-satisfaction-using-the-canadian-common-measurements-tool-to-measure-satisfaction-with-government-services.html
News
1. Stop Trying to Delight Your Customers (July-August 2010) – Delighting customers does not build loyalty. Reducing customer’s effort —the work they must do to get their problem solved—does. http://www.executiveboard.com/ccc-customer-effort/
2. 7 Ways to Track Hot Trends on the Internet (07/14/2010) – Lists tools to track the most popular content on the Web, for example top search terms, most viewed videos, Twitter trends, top news feeds, etc. http://www.friedbeef.com/7-ways-to-track-hot-and-popular-trends-on-the-internet/
3. Culture and Customer Service from Zappos (07/14/2010) – Harvard business review interview with Zappos CEO Tony Hsieh, unearths the foundation of their legendary culture and customer service. http://blogs.hbr.org/tjan/2010/07/four-lessons-on-culture-and-cu.html
4. Got an idea for a smartphone application? (07/12/2010) – Google says new Web-based visual development tool will allow people with no programming experience to build their own apps. http://www.informationweek.com/news/smb/mobile/showArticle.jhtml?articleID=225702880
5. Should information have an expiration date? (07/09/2010) – Viktor Mayer-Schönberger, Director of the Information Innovation Policy Research Center at the National University of Singapore says he wants to “revive the art of forgetting” by putting expiration dates on Web data. http://bigthink.com/ideas/20847
@ 4. – Some fear that Google’s new app creator will flood the market with bad apps. What do you think?
That seems to me to be a real possibility., however, the possible positive benefits outweigh it. I think this tool could inspire people to want to learn how to make great apps.