I have been fortunate to have the immense honor of working with the Social Media Subcouncil of the Federal Web Managers Council over the past several weeks. And though I am *just* in State government, I am so inspired by the amazing people that I have “met” and collaborated with via Facebook, Twitter, GovLoop, and various other social channels. And the land of wikis has been key for collaboration!
The work I am doing with the subcouncil folks has been a source of inspiration to my User Experience Design team. We talk a lot about the great spirit of possibility that is in the air for government web content/services. We’ve been working on development plans for my staff, and through discussion we’ve decided to create a wiki to document our complete approach to User Experience Design, including UX design standards and patterns, visual design style guides, Web editorial style guides, accessibility guidelines, persona development, usability methodology, and whatever else we come up with.
There’s something about a wiki that allows a non-linear way of thinking when creating documentation. An idea pops into your head, and we can just capture it on the wiki and iterate. Collaboratively. Isn’t that what user experience is all about?