In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
Posts Tagged: experience
How you can use social media to increase your brand at work.
A manager might need temporary talent on a project and doesn’t have it on his/her team. Energetic employees in other parts of the agency may have those skills and would like to share them as a way of broadening his/her professional experience. How can they connect? GovConnect is an initiative sponsored by the Office ofRead… Read more »
Experience is routinely framed as a pre-requisite (i.e. do you meet Experience X? yes or no). In my Agency (Canada Revenue Agency), we’ve had a long history of also considering and evaluating the quality of one’s experience in order to make appointments/placements. So from a pool of qualified candidates, a hiring manager would define aRead… Read more »
The other day at the next marina, there was a 32-foot cabin cruiser attempting to tie up to the dock. The captain was having a difficult time bringing the boat near the dock – very entertaining for the observers in our marina. First, the boat was aiming at the dock on an angle instead beingRead… Read more »
The movement to assess and improve the usability of federal government websites is small, vocal, and growing. GSA’s First Fridays program makes free usability testing available to federal agencies, and a wide range of agencies have undertaken their own regular assessments of their sites and applications. Slowly but surely, the archaic mindset that a .govRead… Read more »
Greetings You’d have great insight and experience I could use and hope you can assist… I am seeking Human Resource Managers (or those working in that capacity) who are working in (or have worked in) the Government Contracting Industry (not considered Government Service [GS]) for at least five years to participate in my Ph.D. DissertationRead… Read more »
Knowing what you can’t, and can, take with you to your next job is incredibly important, especially when it comes to the military. Whether you realize it or not (I know it’s hard to stay awake through all of those preseparation counseling sessions) there may be restrictions concerning where you can work post military andRead… Read more »
Mary Armstead, Program Director for the NIH Information Technology and Assessment Center (NITAAC) at the National Institutes of Health, has been a Fed for 38 years. But that doesn’t mean she’s become jaded or cynical – quite the opposite. She’s enthusiastic about her job and works hard to mentor people with less experience or whoRead… Read more »
Good refresher on how to move from product-centric to customer-centric: www.perfectcustomerexperience.com/2011/04/3081