Ever since the Biden administration issued an executive order on transforming federal customer experience (CX), agencies have been exploring ways both to measure and improve CX. There are a wide range of CX-focused solutions on the market that can help agencies make headway. But there are also some less obvious tactics or mindsets that can make a difference as well.
Download this resource for some of the ideas discussed during a recent GovLoop virtual event titled “Where to Focus Your CX Efforts.”
Download now:
