A Metrics-Driven Approach to Customer Experience

Download your free copy of the new report to explore:

  • The state of customer experience (CX) in government today.
  • Best practices to kick-start better metrics at your agency.
  • How the Centers for Medicare and Medicaid Services (CMS) used data to enhance citizen services for agility.

The ultimate goal when it comes to the customer experience (CX) in government is to fix problems faster and serve citizens better.

Establishing metrics is a good first step in providing better CX. When the whole agency can align on common goals around the customer experience, a transformation that provides better CX in time- and cost-efficient ways can take place.

In this free report, you’ll explore data-driven solutions to improve CX at your agency. You’ll also learn how agencies can enhance CX and service delivery with consistent indicators that are visible to all employees and actionable in real time.

Author: Pearl Kim, Editorial Fellow, GovLoop

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