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Posts Tagged: citizen experience
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.
Whether on their own, or as part of a robust citizen experience strategy, each of these tips can help you better understand and respond to citizen feedback.
Governments can catch up to the private sector by modernizing their online services, web presence and communications strategies.
How can you minimize your customers’ misery and make the government website experience more delightful? Read on for some tips.
How do we balance the needs of the constituent user with the internal user?
Users who access government services expect the same response and capabilities they have with commercial applications they use regularly on their personal devices. Providing this same experience to the people an agency serves creates a positive brand and shows users they are valued.
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.