Citizen experience presents a significant change to agencies, requiring the response of building service cultures that provide high-quality experiences. Perhaps this water metaphor can provide a new way of thinking about how we need to respond.
Citizens have come to expect quality customer service from private companies, as well as government agencies. To help agencies better serve citizens, we’ve outlined some common pain points that must be addressed.
The government has some amazing programs. From health care to veterans’ programs to education and more, these programs can change people’s lives for the better. However, their success relies on people being able to understand how to access and take advantage of them. This is why digital communications and citizen engagement is so important.
How do we reach more citizens and get them to truly engage with our services? That’s the question on nearly every government leader’s mind as they confront a changing technology landscape and new customer demands. At this morning’s Digital Engagement Breakfast, Natalie Fedie, VP of Client Success and Professional Services at GovDelivery, offered a few answers for how agencies… Read more »
2020 sounds futuristic and far away, but it’s actually only five years from now. And in government, where things happen fairly slowly, it’s high time we start making our predictions on the status quo of the government just a bit down the road. William Eggers, Director for Public Sector Research at Deloitte, spoke with Christopher… Read more »
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