Posts Tagged: citizen experience

Trust Is a Key Theme for Government in 2024

From learning to trust how artificial intelligence (AI) will handle data and provide insights to implementing zero-trust architectures for cybersecurity to building citizen trust with better customer service, agencies are more focused than ever on delivering trust as part of their services.

How Government Agencies Can Provide the Information Constituents Really Want Without the Guesswork

Constituents want to find information on your site quickly and easily. Generative AI offers a revolutionary approach to interpreting user questions and providing answers people need.

Why Government Websites Should Be as Intuitive as Visiting a Retail Store

Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.