Common Citizen Service Pitfalls to Avoid » Resources

The first generation of digital services brought some big improvements to constituents. But now it’s time for agencies to make encounters with government smoother and easier for users, while also making service delivery less process-intensive for themselves.

This new e-book explores the common challenges agencies face as they set out to improve customer experience and service delivery. You’ll learn strategies and best practices for elevating the citizen experience.

Download your copy now:

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