How to Lead With Empathy and Authority
Our discussion centered on one of the most enduring challenges for supervisors: how to lead with both empathy and authority. Read on below for takeaways from the conversation.
Posts By Leah Anderson
How to Create a Social Media Plan That Builds Community and Trust
During GovLoop’s recent CX Community of Practice, “How to Create a Social Media Plan,” Ellen Kamilakis, Assistant District Administrator for Communications at the Virginia Department of Transportation (VDOT), shared how agencies can use social media to foster trust, engage communities, and communicate effectively during both routine operations and crises.
Everyday Communication Tips for Supervisors
Strong communication is one of the most important tools a supervisor has — especially in government, where decisions often affect teams, stakeholders, and the public. In our recent virtual networking discussion for the Supervisors in Government community of practice, we spoke with Leslie O’Flahavan, principal at E-WRITE, about how supervisors can communicate with more clarity,Read… Read more »
How Supervisors Can Navigate Negativity
No workplace is completely immune to negativity and naysayers, and it remains a difficult issue for supervisors to handle head-on. Which is exactly why this month’s virtual networking discussion focused on this topic. Read on below for more insights shared from our featured speaker, Patricia Pierre, a career coach with Howard County Government.
Federal Government Shutdown Resources
As uncertainty around a federal shutdown mounts, we have compiled helpful resources below. We will continue to add links to this page as the situation develops and more information is made available.
A Decade of Improvement at the Dept. of Veterans Affairs
Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
Reaping the Rewards of Multi-Cloud Environments
This report explores multi-cloud adoption in agencies, highlighting the benefits and challenges of implementing these environments.
Why Secure Video Conferencing Matters
Learn more about the security considerations agencies need to keep in mind as they continue to adopt video conferencing solutions.
November Online Training Schedule
Sure, November is typically a busy month, with Daylight Savings wreaking havoc on us all and the hecticness of kicking off the holiday season. But making time for professional development shouldn’t get pushed to the back burner. Check out the full list of November online trainings below, and remember, all sessions are recorded — soRead… Read more »
How to Apply Empathy as a Business Skill
In the latest edition of “Management Minutes with Mika”, Workplace Transformation Strategist Mika Cross sat down with Raj Sharma, Founder and CEO of Public Spend Forum, to discuss what agencies can do to tap into the potential of the three P’s: purpose, personal growth, and people.