Data can help agencies improve customer experience — but only when people understand what the numbers mean and how they connect to community outcomes. That was the focus of GovLoop’s July CX Community of Practice session, “Using Data to Tell Your CX Story.” The discussion featured Aimee Brobst, Director of the County Strategic Plan Division… Read more »
Hosted by GovLoop, the NextGen Public Service Awards recognize outstanding individuals in government who demonstrate intelligence, energy and dedication to improving public service. Each year, honorees are recognized as part of the NextGen Government Training Virtual Summit, shining a spotlight on the people who are helping government work better for employees, agencies and the communities… Read more »
Our discussion centered on one of the most enduring challenges for supervisors: how to lead with both empathy and authority. Read on below for takeaways from the conversation.
During GovLoop’s recent CX Community of Practice, “How to Create a Social Media Plan,” Ellen Kamilakis, Assistant District Administrator for Communications at the Virginia Department of Transportation (VDOT), shared how agencies can use social media to foster trust, engage communities, and communicate effectively during both routine operations and crises.
Strong communication is one of the most important tools a supervisor has — especially in government, where decisions often affect teams, stakeholders, and the public. In our recent virtual networking discussion for the Supervisors in Government community of practice, we spoke with Leslie O’Flahavan, principal at E-WRITE, about how supervisors can communicate with more clarity,Read… Read more »
No workplace is completely immune to negativity and naysayers, and it remains a difficult issue for supervisors to handle head-on. Which is exactly why this month’s virtual networking discussion focused on this topic. Read on below for more insights shared from our featured speaker, Patricia Pierre, a career coach with Howard County Government.
As uncertainty around a federal shutdown mounts, we have compiled helpful resources below. We will continue to add links to this page as the situation develops and more information is made available.
Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
This report explores multi-cloud adoption in agencies, highlighting the benefits and challenges of implementing these environments.
Learn more about the security considerations agencies need to keep in mind as they continue to adopt video conferencing solutions.