Creating 21st Century Digital Experiences In Government

Download your free copy of the research brief to explore:

  • The drivers, priorities and progress being made in government customer experience (CX).
  • The top CX challenges agencies face.
  • The impact of the 21st Century IDEA on federal agency apps and websites.

Consider the critical services agencies provide—veterans benefits, health care, housing assistance and much more. It’s clear that improving the way citizens interact with the federal government is not an option, but a necessity.

Some of the biggest forces driving this transformational change across government are evolving expectations — both internally and externally.

In our new report, we’ll examine how digital transformation positions agencies to provide 21st century services to the public and improve overall mission outcomes. You’ll also explore the results of a survey of more than 130 federal government employees involved with customer experience (CX) efforts in their agencies.

Author: Nicole Blake Johnson, Managing Editor, GovLoop

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