CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
Posts Tagged: customer experience
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
Cloud computing can modernize an agency’s CIAM offerings, leading to improved experiences tor employees and the citizens they serve.
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
The top drivers included replacing aging systems, improving delivery of mission objectives, citizen experience and security posture.
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
GovLoop recently interviewed Joey Zumaya, Manager of the Public Sector at LinkedIn Learning, about how talent developers in government can maximize workforce engagement and mission outcomes.
We’re all customers in one way or another, and we expect the government to provide the same quality of service that we expect from the private sector.
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.