Empathy is the secret to success in public projects. Only when you show that you have listened to your stakeholders can you bring them along with you.
Posts Tagged: customer experience
Agencies need to begin building citizen trust now, and one way is by offering consistently secure access to information.
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
Cloud computing can modernize an agency’s CIAM offerings, leading to improved experiences tor employees and the citizens they serve.
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
The top drivers included replacing aging systems, improving delivery of mission objectives, citizen experience and security posture.
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.