This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
Posts Tagged: customer experience
The existing government process wants long-term solutions to be predictable and written in stone. Unfortunately, reality demands that the government process be responsive to ever-changing needs.
With these qualities, your agency can create a real connection with your customers, which enables improved transparency and builds trust.
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
Check out what these experts have to say about improving the customer experience at your agency.
Are you ready to start delivering a better customer experience at your agency but not sure how to go about doing so? Check out how these experts are enhancing customer service and the overall experience at their organization and pick up some tips you can emulate.
Is your agency having a hard time driving customer satisfaction? Check out these expert tips on how you can deliver a better customer experience.
Don’t miss the chance to learn and grow where you are so you can take a whole litany of skills with you as you advance in your career.
Detailing the 14 things federal CX pros must do before, during, and after the transition to keep their work on track and lay the foundation for continued improvements under the next administration.
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.