The top drivers included replacing aging systems, improving delivery of mission objectives, citizen experience and security posture.
Posts Tagged: customer experience
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
GovLoop recently interviewed Joey Zumaya, Manager of the Public Sector at LinkedIn Learning, about how talent developers in government can maximize workforce engagement and mission outcomes.
We’re all customers in one way or another, and we expect the government to provide the same quality of service that we expect from the private sector.
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Forms are one of the main sources of information intake for government agencies, and yet they’re often thrown together haphazardly – with overutilized templates or poorly considered practices.
What tools can agencies use to better user experience and deliver measurable results? Gaye Adams addressed this in an interview with GovLoop.
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.