How State and Local Gov Are Tackling Challenges
Learn the biggest challenges state and local governments are facing and how they are tackling them.
Posts Tagged: Digital
5 ‘Patchy’ Tips to Increase Your Online Audience
Learn how to make the most out of your online content.
How Can Government Agencies Express Grief Over Celebrity Deaths?
Should your government agency or public service organization even speak up about a celebrity death? If you decide to share, how can you do so tastefully?
Driving Citizen-Centric Engagement
A citizen-centric government experience is going to be the new normal in today’s digital world.
Silicon Valley: Give Gov a Digital Reboot
Attention Silicon Valley talent: “Uncle Sam” wants YOU! That is, to help reinvent government via mass digitalization of citizen-facing services across the sprawling federal bureaucracy. Several generations ago, in January 1961, President John F. Kennedy famously stated in his inaugural address: Ask not what your country can do for you — ask what you can… Read more »
In New Zealand: Reviewing a Review
I spent last week on a review panel looking at the performance of a New Zealand university’s web team. It was an illuminating experience – and a very positive one – but it got me to thinking about the how to operate within a changing digital environment. That’s pretty vague so let me explain a… Read more »
The Future of Libraries: DigitalNZ is Leading the Way
Change is scary When the internet started to hit critical mass in the late 1990s / early 2000s, there were dire stories about how libraries would go the way of dinosaurs, with the expectation that books would be deliberately destroyed like a Fahrenheit 451 dystopia or tossed in a landfill somewhere to moulder quietly. More… Read more »
Design Doing: Creating a Digital Practice
By Stacy Surla The environment we work in matters. It gives us agency – the ability to affect things with our actions. As user experience professionals, it’s important for us to think about transforming the business – our environment – so Design Doing can happen. IA as commodity is stupid Let’s consider Jane, an information… Read more »
Digital Engagement Series Part 1: Align Measurable Objectives with Communications
Originally posted on the GovDelivery blog. We recently published a thought leadership piece on how digital marketing leads to better public engagement. Over the course of the next few weeks, we will break down each step so you can put our plan to practice within your own organization. The following post will explore “Part 1” of the… Read more »
Creating a Digital Transformation Plan of Action: A Guide for Leaders
In earlier SMART Articles, I discussed the evolutionary phases in becoming a digital organization, described how all business functions are being transformed by social and digital technologies, articulated the primary barriers to digital engagement, and offered a digital transformation framework (to read these and other related pieces, click here). This article extends those pieces by proposing… Read more »
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