Cutting Bureaucratic Tape to Bring Better Services to Veterans

One of the Veterans Affairs Department’s most important responsibilities is offering benefits and compensation to soldiers who have borne disabilities for their service.

To receive compensation, veterans submit an application, Form 21-526EZ, detailing the extent of their disabilities, and VA reviews necessary records, offering medical examinations and assisting veterans in finding proof to back up their claims. On average, VA receives 1.7 million of these forms a year from veterans applying for disability compensation and related benefits. Sixty percent, or more than 1 million, are received in the mail.

In this GovLoop case study, we explore the VA’s modernization strategy and how the agency is joining forces with innovators in government to update the processing of disability forms.