How the VA Makes Customer Service Personal
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
Posts Tagged: VA
Dr. David Shulkin on Reforming VA Healthcare
Dr. David Shulkin, Under Secretary for Health at VA joined me on The Business of Government Hour this week to discuss VA’s healthcare mission, strategic priorities, challenges faced, innovations pursued, and efforts to promote a positive culture of service. Here is a snapshot of our discussion.
Trends and Lessons from Government Health IT
Health affects everyone, and almost everyone deals with mobile technology. Putting the two together, the growth of health IT seems inevitable. June’s DorobekINSIDER Live brought together experts in the field to discuss current trends in health IT, how it is shaping government, and GovLoop’s recent health IT guide.
Making Bureaucracy Better
Bureaucracy – it’s not a word that inspires a whole lot of positive feelings these days. To the public, it can symbolize government inefficiency and unresponsiveness. To the federal worker, it often represents a rigid structure that stifles their agency’s agility. Bureaucracy can be overwhelming, even painful, but it doesn’t have to be. And for… Read more »
DorobekINSIDER: VA deputy CIO Warren leaving
Stephen Warren, who has served as the deputy chief information officer for the Department of Veterans Affairs for more than seven years, will step down from that post later this month, GovLoop’s DorobekINSIDER has learned. LaVerne Council, the new VA CIO, made the announcement in an e-mail to staff on Thursday. Warren is known for… Read more »
Who Wants to Be the Boss?
It’s no secret that federal employees are not always satisfied with their agency – but what about federal executives? A new survey out of Vanderbilt University, titled “Survey on the Future of Government Service,” found that a third of federal executives believe that the workforce lacks the skills to get the job done and that… Read more »
New VA Chief Wants to Fire More Employees
On GovLoop Insights’ DorobekINSIDER: The U.S. Department of Veterans Affairs’ Center of Excellence on the Medical Consequences of Spinal Cord Injury is lucky to have Center Director Dr. William A. Bauman and Associate Director Dr. Ann M. Spungen on their team. For their work, Dr. Bauman and Dr. Sungen have been named finalists for the… Read more »
Duo of Doctors Heal Veterans
Duos Come in all forms and across all trades. Batman and Robin. Simon and Garfunkle. Ben and Jerry. Mork and Mindy. Lewis and Clark. Bert and Ernie. Bauman and Spungen. Haven’t heard of the last duo? Well under their leadership the two doctors have collaborated to study medical consequences of spin cord injuries for over… Read more »
VA Acquisition Academy’s New PM Fellows Program – Now Accepting Applications!
It’s that time of year again! The next two days we’ll be blogging from GovLoop and YGL’s Next Generation of Government Training Summit. Follow along @NextGenGov and read more blog posts here. I attended a break-out session at yesterday’s NextGen Training Summit on “Project Management Best Practices.” This session was led by Paul Gregory, Vice… Read more »
President Obama Nominates Bob McDonald Secretary of the VA
http://www.psretirement.com/president-obama-nominates-bob-mcdonald-secretary-va/ President Barack Obama will nominate Bob McDonald as the new Secretary of the Department of Veterans Affairs (VA). Mr. McDonald is the former CEO of Procter and Gamble and a Vet. He is a graduate of the U.S. Military Academy at West Point and served in the Army for five years. Mr. McDonald is… Read more »
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