Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Posts Tagged: VA
In the wake of the administration’s Cloud Smart strategy, VA is moving all of its existing applications to cloud and building all of its new applications to be cloud-ready.
Over the past 100 years, a patchwork of services and care have evolved to support returning veterans and their families.
Let’s face it. We live in an age of constantly changing, ever expanding technologies. But if used properly, APIs can help.
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
Dr. David Shulkin, Under Secretary for Health at VA joined me on The Business of Government Hour this week to discuss VA’s healthcare mission, strategic priorities, challenges faced, innovations pursued, and efforts to promote a positive culture of service. Here is a snapshot of our discussion.
Health affects everyone, and almost everyone deals with mobile technology. Putting the two together, the growth of health IT seems inevitable. June’s DorobekINSIDER Live brought together experts in the field to discuss current trends in health IT, how it is shaping government, and GovLoop’s recent health IT guide.
Bureaucracy – it’s not a word that inspires a whole lot of positive feelings these days. To the public, it can symbolize government inefficiency and unresponsiveness. To the federal worker, it often represents a rigid structure that stifles their agency’s agility. Bureaucracy can be overwhelming, even painful, but it doesn’t have to be. And forRead… Read more »
Stephen Warren, who has served as the deputy chief information officer for the Department of Veterans Affairs for more than seven years, will step down from that post later this month, GovLoop’s DorobekINSIDER has learned. LaVerne Council, the new VA CIO, made the announcement in an e-mail to staff on Thursday. Warren is known forRead… Read more »
It’s no secret that federal employees are not always satisfied with their agency – but what about federal executives? A new survey out of Vanderbilt University, titled “Survey on the Future of Government Service,” found that a third of federal executives believe that the workforce lacks the skills to get the job done and thatRead… Read more »