Defying IT Clichés and Envisioning the Future
Often, trusted best practices like “start small” are repeated at government conferences like they’re the IT national anthem.
Posts Tagged: VA
Lessons for Coping With the Present, Preparing for the New Normal
Millions of government employees have had to adjust, some in converting bedrooms into virtual offices and others in reporting to their jobs with masks and new six-foot distancing requirements.
How Can Agencies Increase Citizen Trust?
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
How the VHA Does Human-Centered Innovation
The Veterans Health Administration is pairing success metrics with real-life outcomes–that is, the number of lives changed and saved, according to Dr. Ryan Vega, executive director of the VHA Innovation Ecosystem.
How VA Will Update the Processing of Disability Forms
A small team at the Veterans Affairs Department (VA) worked on a natural language processing program to update the processing of disability forms.
Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
Is Your Agency Prepared to Incorporate AI and AR?
A session at IBM’s ThinkGov explored the opportunities created by AR and AI, potential difficulties with implementation and case studies.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
