By understanding the people you serve, using the right technology and adapting to your surroundings, you can modernize to the maximum extent.
Posts Tagged: Department of Veteran Affairs
By helping to create a centralized benefits website for veterans, Marcy Jacobs has made accessing care easier and more intuitive than ever.
Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with theRead… Read more »