Digital Transformation Puts Customer Experience Front and Center

For generations of Americans, interacting with a government agency was a matter of…waiting.

However, the COVID-19 pandemic has shown that business as usual won’t work now or in the foreseeable future. Government needs to figure out how to digitally provide services and information in an easy, seamless way.

Check out this new report to explore the results of a recent survey of public servants (69% of whom are state and local employees) on their perceptions of customer experience (CX) and how digital transformation and cloud can support CX improvements.

You’ll also explore:

  • How modernization and digital services impact the customer experience.
  • The major drivers for migrating applications to the cloud.
  • Why CX should be at the top of your agenda.

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