You hear it all the time: Governments are going digital. But what exactly does a digital transformation entail?
Well, it depends on whom you ask. For some, it’s about making websites more modern and user-friendly and incorporating chatbots to proactively help visitors find what they need. For others, it’s about digitizing internal processes, whether that’s time and attendance sheets for employees or the approval process for routing documents that require multiple signatures. Yet for others, digital transformation means all of the above and much more.
Or maybe your office doesn’t use the term digital transformation at all. That’s OK. This movement is less about defining a term and more about embracing a digital mindset. Whether or not you have a direct role in digital efforts at your agency, every employee plays a part and should understand how technology is changing the nature of their jobs and the communities they serve.
And that’s where we come in. For this guide, GovLoop heard from chief information officers (CIOs), digital services and innovation leads, program managers, geographic information system (GIS) professionals, and frontline employees nationwide who are impacted by digital transformation in government — or the lack thereof.
In the following pages, you’ll learn:
• How others across government define digital transformation
• How various groups in government manage and experience digital transformation
• What transformation looks like through case studies and examples from the Library of Congress; Veterans Affairs Department; Louisville, Kentucky; and more.
This guide is underwritten by: