How to Digitize Mission Processes and Improve Customer Experience

Never mind the pandemic. Legacy systems and paper-based processes aren’t a winning combination in the best of times.

So, let’s talk about a different approach to managing content, both to support employee collaboration and improve citizen services.

Check out this free video to learn how agencies can leverage a cloud-based content platform to drive digitization, automated forms and modern case management.

You’ll also explore case studies, including how:

  • The U.S. Agriculture Department’s Farm Services Agency is modernizing the way 2000 Farm Services centers across the country operate remotely.
  • The DC Office of the Attorney General deployed a digital child support application, allowing citizens to engage and get services digitally.

Watch the video:

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