The Human-Centered Approach (HCD Part 2)

To implement human-centered design in your agency, you’re going to need a toolbox of methods, techniques, and resources, as well as a process to guide you through using that toolbox. This course is Part 2 of an ongoing series of learning modules that delve into the process of human-centered design. Watch Part 1, The Human-Centered Design Mindset, before you begin this course.

After finishing this course, you’ll be able to:

  1. Identify the typical phases of a human-centered design process.
  2. State the goals of each phase of the human-centered design process.
  3. Recognize real-world applications of each phase of the human-centered cesign process.
  4. Recognize the value that a persona offers when exploring and empathizing with users.
  5. Indicate the benefits of identifying at least one core design challenge.
  6. Recall the three lenses through which designers should measure the relative value of an idea.
  7. Recall that rapid prototyping, when coupled with testing and evaluation, moves an idea from low-fidelity to high-fidelity over time.

With special funding from the Knight Foundation, we created this course based on interviews with dozens of experts from across the United States, including: