Posts Tagged: Human-Centered Design

Embracing Human-Centered Design in Government Software Development

Human-centered design (HCD) is an IT modernization practice that incorporates tangible user feedback to ensure that technologies meet the needs of users. It prioritizes the needs, behaviors, and experiences of users throughout the software development lifecycle.

To Help the Public, Give Your Own Staff Better Digital Tools

One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.

Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services

Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.