When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Posts Tagged: Human-Centered Design
Human-centered design starts with understanding the people at the core of the problem to uncover their needs and create solutions that work for them.
Making design integral to government will help deliver services efficiently, cut costs and improve the public’s quality of life.
In order for us to create a government that serves the public, we have to first understand what our constituents, citizens and residents need.
Involving your public in the shaping of processes that affect them can give you insight into the public and create a defensible decision-making framework for offering services to your community.
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
It’s easy to get caught up in the hype and to forget all the groundwork and tactical steps it takes to effectively establish and use AI in an organization.
There are four service delivery and development approaches that any government project manager must know, given their increased popularity and potential to dramatically improve productivity.
Perhaps its time to consider a new approach that puts people at the center, or human-centered design (HCD).
The only way to test if content is usable or plain is to test it. It’s not the writer or editor–or the program manager–who determines whether content is plain or usable; it’s the user.