Human-centered design (HCD) is an IT modernization practice that incorporates tangible user feedback to ensure that technologies meet the needs of users. It prioritizes the needs, behaviors, and experiences of users throughout the software development lifecycle.
While much attention is paid to the power that artificial intelligence (AI) gives computers, the deployment of AI is proving to be quite human-friendly. Development teams are increasingly utilizing human-centered design practices to build modern software and processes.
“Humanity-centered design” goes beyond “human-centered design” to look at the bigger picture surrounding applications. Here’s how that can change your approach.
The need for public-sector user experience (UX) professionals is continuing to grow. Here’s why the government UX field is thriving, while the private sector is trending downward.
While the concept of DevOps can be confusing, and is often surrounded by hype, it is important for agencies to understand what DevOps is and why it is essential to helping them meet their goals for improving customer experiences.
Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. CX needs to be a priority — and a core capability — in every department.
One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.
It’s essential for governments to do everything they can to make their forms as accessible as possible, as they are critical gateways to public services.
By using reminder text messages, governments can ensure that people take needed actions to enroll in or maintain access to services.
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.