4 Project Management Approaches to Know
There are four service delivery and development approaches that any government project manager must know, given their increased popularity and potential to dramatically improve productivity.
Posts Tagged: Human-Centered Design
How Human Centered Design Can Help Your Agency
Perhaps its time to consider a new approach that puts people at the center, or human-centered design (HCD).
Customers: Where Usability and Plain Language Intersect
The only way to test if content is usable or plain is to test it. It’s not the writer or editor–or the program manager–who determines whether content is plain or usable; it’s the user.
Human-Centered Design in New York City
In New York City, unlike in many other localities, students get to pick where they go to high school. That selection process usually takes place in the sixth or seventh grade, so that students have ample time to meet qualifications and complete a lengthy application process. Formerly, that process was based on one compendium of… Read more »
An Introduction to Design Thinking
As part of our learning series leading up to the Next Generation of Government Summit, we spent an evening with Joshua Marcuse, Senior Advisor for Policy Innovation at the Department of Defense, and Beth Flores, a former DoD employee who now runs Impact Hub D.C. We only had an hour but it was enough time for them… Read more »
Applying Human-Centered Design for Customer Service
Learn the three steps to any human-centered design process in order to create better customer services in government.
Exploring the Role of the Big “D” Designer in Government
A few weeks ago, I wrote a blog arguing that everyone designs. In that post, I talked about how those of us with little to no design experience are still designers (just little “d” designers), as we work to improve situations and experiences around us. Big “D” Designers, on the other hand, are those individuals… Read more »
5 Ways Human-Centered Design Can Improve Your Work
You have probably heard the concept of human-centered design (HCD) thrown around, but you may be wondering what it’s all about. If you’re like me, you’ve probably searched for ‘human-centered design’ on the internet to learn more. In doing so, you were most likely confronted with a number of results that link to different HCD… Read more »
The Lab at OPM: Reflections on my Detail so Far
Before beginning my detail here at the beginning of July, I had visions of what it would be like working at the Innovation Lab at the Office of Personnel Management (also known as the Lab at OPM). I had been to its ‘Introduction to Human-Centered Design’ training, and I had reveled in the couches, white… Read more »
5 Reasons Why a Detail Should be Your Next Professional Development Activity
This week marks my fourth week on detail to the Office of Personnel Management’s Innovation Lab, commonly known as The Lab at OPM. If you’re not familiar with the Lab, it was created as a space to encourage creative problem solving within the government. Modeled after visits to companies known for creativity and innovation in… Read more »