There are four service delivery and development approaches that any government project manager must know, given their increased popularity and potential to dramatically improve productivity.
Posts Tagged: Human-Centered Design
Perhaps its time to consider a new approach that puts people at the center, or human-centered design (HCD).
The only way to test if content is usable or plain is to test it. It’s not the writer or editor–or the program manager–who determines whether content is plain or usable; it’s the user.
In New York City, unlike in many other localities, students get to pick where they go to high school. That selection process usually takes place in the sixth or seventh grade, so that students have ample time to meet qualifications and complete a lengthy application process. Formerly, that process was based on one compendium ofRead… Read more »
As part of our learning series leading up to the Next Generation of Government Summit, we spent an evening with Joshua Marcuse, Senior Advisor for Policy Innovation at the Department of Defense, and Beth Flores, a former DoD employee who now runs Impact Hub D.C. We only had an hour but it was enough time for themRead… Read more »
Learn the three steps to any human-centered design process in order to create better customer services in government.
A few weeks ago, I wrote a blog arguing that everyone designs. In that post, I talked about how those of us with little to no design experience are still designers (just little “d” designers), as we work to improve situations and experiences around us. Big “D” Designers, on the other hand, are those individualsRead… Read more »
You have probably heard the concept of human-centered design (HCD) thrown around, but you may be wondering what it’s all about. If you’re like me, you’ve probably searched for ‘human-centered design’ on the internet to learn more. In doing so, you were most likely confronted with a number of results that link to different HCDRead… Read more »
Before beginning my detail here at the beginning of July, I had visions of what it would be like working at the Innovation Lab at the Office of Personnel Management (also known as the Lab at OPM). I had been to its ‘Introduction to Human-Centered Design’ training, and I had reveled in the couches, whiteRead… Read more »
This week marks my fourth week on detail to the Office of Personnel Management’s Innovation Lab, commonly known as The Lab at OPM. If you’re not familiar with the Lab, it was created as a space to encourage creative problem solving within the government. Modeled after visits to companies known for creativity and innovation inRead… Read more »