Involving your public in the shaping of processes that affect them can give you insight into the public and create a defensible decision-making framework for offering services to your community.
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
It’s easy to get caught up in the hype and to forget all the groundwork and tactical steps it takes to effectively establish and use AI in an organization.
There are four service delivery and development approaches that any government project manager must know, given their increased popularity and potential to dramatically improve productivity.
Perhaps its time to consider a new approach that puts people at the center, or human-centered design (HCD).
The only way to test if content is usable or plain is to test it. It’s not the writer or editor–or the program manager–who determines whether content is plain or usable; it’s the user.
In New York City, unlike in many other localities, students get to pick where they go to high school. That selection process usually takes place in the sixth or seventh grade, so that students have ample time to meet qualifications and complete a lengthy application process. Formerly, that process was based on one compendium ofRead… Read more »
As part of our learning series leading up to the Next Generation of Government Summit, we spent an evening with Joshua Marcuse, Senior Advisor for Policy Innovation at the Department of Defense, and Beth Flores, a former DoD employee who now runs Impact Hub D.C. We only had an hour but it was enough time for themRead… Read more »
Learn the three steps to any human-centered design process in order to create better customer services in government.
A few weeks ago, I wrote a blog arguing that everyone designs. In that post, I talked about how those of us with little to no design experience are still designers (just little “d” designers), as we work to improve situations and experiences around us. Big “D” Designers, on the other hand, are those individualsRead… Read more »
