A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Posts By Hannah Moss
Data can be extremely valuable to the way government achieves mission goals. But to reap that value, agencies must be able to do more than collect it; they must be able to analyze it.
Government employees must be able to contribute to their missions on day one, and they need a more secure and reliable means of accessing the agency network. Plus, IT organizations need a way to reduce the complexity and overhead associated with wireless access, so they can scale BYOD programs while maintaining the agency’s security posture.
This six step framework not only provides a way to understand current or completed digital transformation initiatives; it can also be used to plan and execute new projects.
Women make up less than 20 percent of the IT workforce in government, but that percentage is shifting. Now, women are not just investing in technology careers, but they are taking the helm at agencies. In this interactive panel, you will hear how these pioneering IT women are leading the way in their field.
Even though it’s only October, we’re already planning for 2019. What should we cover? Which technologies are important to you and which aren’t? We want to know what you want to know!
Do you know what an API is, why it helps government and what you need to use them? Find out in this blog, then learn more on GovLoop Academy.
While service outages may seem inevitable, they can be prevented. By leveraging a single platform to map, understand and remediate service issues, agencies can continue to deliver mission-critical priorities, saving time, resources and ensuring utmost trust from the public that government serves.
Cybersecurity is a vast and varied field for government, especially when you consider budget and workforce shortages that can further strain cyber teams. However, many agencies are stepping up to the challenge and finding innovative ways to address cyberthreats. Broadly, there are four major cyber advancements we see across government.
There are four service delivery and development approaches that any government project manager must know, given their increased popularity and potential to dramatically improve productivity.