Transforming Government Services: Customer Experience, Citizen Trust and Employee Engagement

The success of government services lies in three factors: citizen trust, customer experience (CX) and employee engagement, and improving one factor improves the others.

Get your free copy of this e-book to explore lessons learned around these three pillars at agencies such as the Veterans Affairs Department, U.S. Forest Service and Small Business Administration.

Specifically, you’ll explore:

  • How to re-engage disengaged employees.
  • How agencies are leveraging partnerships to improve CX.
  • The main obstacles to improving citizen trust and how to overcome them.


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