With advanced networking technologies, such as artificial intelligence and machine learning, agencies can monitor their service areas in real-time and identify areas that need improvement.
Posts Tagged: Government Services
Here’s how to implement a robust identity verification system that doesn’t unfairly exclude people from services they deserve.
Identity verification is critical to preventing identity theft, but verification strategies shouldn’t keep people from accessing government services they deserve.
Federal employees should be guided by empathy when designing and delivering customer services. Here’s what that means and how to accomplish it.