Using Analytics and Cloud to Elevate the Constituent Experience

Governments exist to serve the public, but constituent trust is historically low.

This new report looks at how contact centers – often the first engagement the public has with an agency – can use cloud tech and analytics to rebrand the government as customer-centric.

You’ll explore:

  • Current statistics about digital services satisfaction and contact centers.
  • Best practices for modernizing contact centers.
  • Three examples of excellent customer experience in action from Rhode Island, Los Angeles County and John’s Creek, Georgia.

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