Government agencies collect large volumes of sensitive data, but they often rely on outdated and fragmented systems to manage it. Adding modern apps on top of paper-based processes and legacy platforms without a unified strategy can create more problems than it solves. The result is a high administrative burden for staff and slow, frustrating experiences for residents seeking services.
Addressing these challenges starts with consolidating and standardizing data collection into a single, secure, compliance-ready platform. By building in security and governance from the outset, agencies reduce risk while improving service delivery, and centralized systems streamline intake and processes to produce a reliable single source of truth. According to Daniel Petry, Senior Partner Account Manager at FormAssembly, “Standardization to a single platform helps efficiencies across the board.”
That, in turn, allows agencies to focus on analysis and outcomes. “Data collection doesn’t have to be an inherently complex process,” said David Scovetta, FormAssembly’s Director of Security and Compliance. “With the right tools and the right processes … agencies and organizations alike can focus more on operating on the data they collect.”
In this video interview, Petry and Scovetta discuss how using a single platform from source to endpoint can make data collection easier for both constituents and agencies while keeping the data accurate, consistent and secure. Topics include:
- Why data management begins at the point of collection
- Why paper processes have become unsustainable
- How centralization improves security and compliance
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