Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Posts Tagged: public sector IT
The 4 Envelopes: A New Paradigm for Federal IT Progress
I’ve become convinced a new paradigm must be introduced in public sector IT for the public to regain any semblance of confidence that the over $85 billion spent each year is even marginally worthwhile.