The Customer of the Future

As cloud, digital, and mobile are becoming more popular, it’s crucial for CIOs and CTOs to enhance their organizational efficiencies, better facilitate enterprise collaboration and drive internal and citizen engagement to continue to evolve and shape their IT assets. In order to achieve success, understanding the advancements in cyber technology and discovering solutions to challenges occurring helping you shape the next decade is essential.

AFCEA Bethesda’s September Breakfast, CXO Panel: The Customer of the Future, will bring together some of the brightest minds in industry and government to discuss innovative initiatives to achieve unified communications and enterprise content management platforms to enable a positive shift toward more customer-centric approaches.

This session will cover the most current priorities for the government IT community, including how agencies:

  • Define and engage the customer of the future.
  • Use enterprise IT to enhance mission delivery.
  • Use technology platforms to collaborate and share information.
  • Determine customer needs and evaluate ROI.

Keynote speakers include: Robert Klopp the Chief Information Officer of the Social Security Administration and Rory Schultz a Client Executive in Client Technology Services, Office of the Chief Information Officer at the Department of Agriculture.

To register for this breakfast, taking place September 13 from 6:30 – 9:30 AM at the Bethesda North Marriott Hotel and Conference Center, click here.

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