Most people have encountered hard-to-navigate government processes that belie the dedicated, sincere work of agency staff. But by using artificial intelligence tools, including generative and agentic AIs, public servants can transform such resident-to-government interactions ¾ delivering more personalized benefits, more quickly, while streamlining workflows and improving efficiencies.
Still, successful AI outcomes don’t just happen. Agencies must have clear objectives: What specific processes do they want to improve, and why? The underlying AI data must be understandable, actionable, and curated to specific resident needs. And as impressive as AI technology is, organizations cannot forget about the employees who use it: AI empowers staff who recognize the opportunities it offers.
“Every single person that’s thinking about AI must think about it as more than just technology, and it’s going to be really critical that we’re making investments in the skills, the curiosity, the mindset that we all have to have as people, building new government interactions,” said Luke Norris, Granicus’s Vice President of Platform Strategy and Digital Transformation.
In this video interview, Norris discusses AI’s transformative possibilities and offers specific guidance for the public sector. Topics include:
- The various ways that agentic AI can support and enhance government
- Why data and system integration are so important when using AI
- Best practices for leveraging AI to improve the constituent experience
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