Posts By Jack Shaw

A Best Practice: Four Traits You Have to Train In-House

The “four traits” are quite simple and probably unbelievable, but please hear me out. Here’s the rundown: Train your people to be kind. Train your people to be honorable. Train your people to be fair. Train your peope to be honest and trustworthy. These may seem to be no-brainers, but today aggressive sales doesn’t workRead… Read more »

How to Make Them Say, “I learned something today.”

June Melvin Mickens of Executive Advantage, LLC says “It never ceases to amaze me that the most snooze-provoking presenters seem to be the most oblivious.” Isn’t it true? These trainers don’t seem to get it, even with people snoring away, or leaving to catch some fresh air, or constantly looking at their agendas to seeRead… Read more »

Why Are Presidential Debates Useful to Trainers

If I were grading political debates as I grade university debates, they would fail in general for lack of support. The biggest problems as I see in the recent Presidential debate were unsubstantiated facts and incredible paraphrasing that had to be rebutted just to make what the other candidate said clear and only somewhat truthful.Read… Read more »

Smart Money Training

Whenever there is talk about the lack of funding for training, there is talk of trimming the program or buying off-the shelf products. There are some smart solutions. Michelle G. Rosenbloom, a colleague of mine on GovLoop and past guest writer, believes she has one or two smart money training solutions. Let’s see. She presentedRead… Read more »

Back to Basics to Training the Board

The short article below was meant for a Board of Directors of a non-profit organization. It bares a striking resemblance to joining any committee, commission, etc in order to get things done. It doesn’t matter how big the group or how important to the world is its decisions. It has more to do with establishingRead… Read more »

Training to Handle Dying or Life-Changing Illness

I’m just getting started. If you read my latest post, you’ll have a clue without a lot of re-hash of where this is going. That post concentrated on the problem, mostly on the patients’ side. Please forgive me as I slip occasionally into that mode from time-to-time, but I’ll try to stay focused. This isRead… Read more »

Depends on “Whose Life It Is Anyway” and Trainers Can Help

For some patients, it’s Hell and they’d rather be dead, and I was one of them. “Whose Life Is It Anyway,” is the title of a play by Brian Clark that I lifted from him with more information from good old Wikipedia complete with links to other respective sites. I remember the movie made fromRead… Read more »

To Brand or Not to Brand…A Silly Question

It’s almost a nonsensical thing to say these days. It seems everyone know the benefits of Branding. For those who don’t know it, by golly, we should train it. This article will sound a bit like another one I wrote some time ago having to do with not being eliminated from the job pool becauseRead… Read more »

Key Training Ideas for Your Customer Service Program

Not everyone is or is willing to be computer literate to take care of basic business. We all have different ways to train. Some would say some of us remain in the dark ages, but you also might argue that not all that’s old-fashioned is bad. We often buy things because they are antique orRead… Read more »

Mean Target Marketing-Parents Beware

If you have read my blog before you know that I am a trainer and speech coach, and I have some professional acting and theatre experience. While trying to do the right thing for my talented daughter, Allie, who is dying to get into the business of being “discovered,” I found despicable marketing practices fromRead… Read more »