He is a financial manager, whose his job typically means supervising other salespeople and involves extensive use of presenting materials to people. He says, “As a manager or employer, I want people who are good at PowerPoints. It’s an essential skill. What do you think?” The above quote is from a colleague on Gov Loop.Read… Read more »
I was asked once to review some automated programming services a state was offering. Funny thing, there was a statement that said, “If someone is available to answer your call, they will–if not call call later.” Good customer service? Someone thought so. I was appalled. This has to do with both customer service and training.Read… Read more »
Remember seeing those ads while in college, “Teach English in a foreign country?” They sounded so tempting. However, they became less tempting as time went on. But you did notice that it seemed the neat thing to do at the time. And it was. When you’re 25. No amount of preparation is going to helpRead… Read more »
There is a right way and a wrong way to do, and even people butting in to tell us how to do it. Social media idea has evolved in a very short time into opportunities for marketing rather than for us to leisurely sift through those who are definitely kindred spirits, colleagues in the fieldRead… Read more »
Funny, isn’t it? The name of the township’s also part of song–but probably wasn’t the real place when the song was written, although it could have been. It’s real now. For Department of Motor Vehicles (DMV) matters many drivers I know do their best to avoid this particular branch. I remember a song now, “ARead… Read more »
Banking customer service start off on the phone with a dirge of automatic services to frustrate you long enough to want to hang up and start all over again, this time with a live person asking the same questions. No, it’s not a Fairy Tale. It’s more like a rave about bad customer service, whyRead… Read more »
There was a time when we stopped looking at machines as making our lives’ easier and started looking at the jobs they were replacing–and, indeed, they began replacing jobs. Some people were much in hate with machines then–except the owners and inventors. My apologies to those of you who develop training apps and sell theRead… Read more »
Believe it or not there is a positive side to this, but be careful what you wish for. As they should, all employees should receive supervisory, management and leadership training–if only to know their functions. Often the training is job related or of a more general nature. The training helped this young man know theRead… Read more »
Besides the benefits, have the agencies been good employers, showing strong leadership, mentoring the young, supporting their employees when they need then or is it Everyman for himself. What agencies have you found had the most employee-oriented supervisors? I found the military to be the most supportive, although I agree the civilian employees felt leftRead… Read more »
I thank my favorite Western University psychology professor, Dr. Willis McCann. Mental Health, I think the name of the course was, for helping me talk about this seemingly huge problem they have to try to save the world. While we would like to, we can’t but we are already equipped with the “computer” that canRead… Read more »