Difficult budget times produce changes in government. One trend that I have been watching with interest is the drive to use IT to help government be more transparent. Before computers were found in government, a “paper trail” was considered good government because transactions and government decisions could be reviewed and reconstructed using files for theRead… Read more »
My colleague Corri North responds to lots of RFPs and recently she wrote some thoughts for folks looking to creating an RFP for an ECM solution. I think it might be interesting for those of you embarking on a software RFP…. If you’ve ever been involved in making any kind of enterprise software purchase, youRead… Read more »
As with many things in life, I learned the hard way about the importance of having a complete solution in IT. My first task as an IT director was to find a way to maintain the very particular data my agency needed. We developed housing with taxpayers’ money. We needed to know where that housingRead… Read more »
Allegheny County is using workflow for their purchasing process, here’s how this investment has helped them…
Here’s how Garland, TX has gone nearly paperless…
If you’re a regular reader, you’ve probably wondered “Why does Terri get so jazzed about document management and government?” For the most part, it comes down to three words: public housing authorities (PHAs). PHAs? If yes, you know why I think document management’s a game changer in government. The legislation creating public housing and authoritiesRead… Read more »
One problem for IT Directors is how to judge the success and failure of their IT deployments and how to calculate return on investment (ROI) for technology. Because government does things due to law, rule and regulation, it is required to undertake some tasks and this clouds the issue for how to gauge the valueRead… Read more »
Back in 2004, I was involved in the creation of my department’s website which coincided with the actual launch of the department. We were lucky because our department began at a time when websites were becoming common in government, and our director knew how important that website would be for our customers. Not everyone wasRead… Read more »