Posts By Terri Jones

The Human in Human Services

Working for housing and community development agencies gave me many glimpses of health and human service agencies, both governmental and non-profits. As a result, I know many case managers, folks who’ve dedicated their professional lives to helping others through programs like homeless prevention, nutrition, vocational rehabilitation and foster care. What’s so hard about dedicating yourRead… Read more »

Leading from the bench: How courts can improve the justice system with document management

Once, I was visiting a clerk of the courts when very bad news came. An individual with an outstanding warrant was not arrested as the warrant ordered, and he had gone on to commit an additional and deadly crime. The sheriff’s deputies stored their warrants in the trunk of their vehicle. This individual’s warrant hadRead… Read more »

Did you bring the map? Three ways to take GIS to the next level in government

Early in 1995 and with a new governor, the State of Maine embarked on an expansion of its GIS (Geographic Information System, for those who aren’t familiar). Then governor, Angus King had a vision. He wanted to use maps to prove that Maine had great locations for new and relocating businesses. Being that it wasRead… Read more »

Fixing the process (and paper) in due process: the story of document management and courts

I had a brief stay in county government. It turned out to be the most exciting microcosm of government that I ever worked in. Just walking from one floor to another showed amazing variation in the daily tasks and challenges of a county government worker. Counties do it all – tax collection to historic recordsRead… Read more »

I can do THAT with my mouse? The integration imperative for government document management software (part II)

July and August used to be pretty rough times for my colleagues in community development. Each year, we would have to gather reports on projects funded with federal dollars. Some years we had a staggering 200 projects underway. In June, the information from this paper avalanche had to be manually entered into our database. OneRead… Read more »

Plays well with others: the integration imperative for government document management software (part I)

During my government days, the most difficult decisions I had to make were which software packages to buy and which vendors to use. Why was this so difficult? We had so many pieces and parts already – at one point, I had six different databases covering my 50-person department. And each person had to learnRead… Read more »