Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Posts Tagged: open government
MyPass Austin is a blockchain-enabled platform that facilitates resident access to vital social and health services by digitizing their identification and other key records.
Where do you start when you decide to become a smart city? For Austin, one of the first steps is going paperless.
Moving beyond satisfaction benchmarks to improve customer experience.
“The best way to find out if you can trust somebody is to trust them.”
Governments are one of the largest repositories of in-demand data. Why shouldn’t government use data journalism to unlock value by telling its own story?
Knowledge is power, but it can be really difficult to get a handle on what’s going on with government. The key to creating more transparent government is leveraging digital technologies to make information accessible to everyone.
Setting the goal of having coffee with 50 people forces you to be clear about your goals.
Open data will never be as pervasive or transformational without addressing the core obstacles that agencies face in sharing data.
Let’s examine what’s currently available to public stakeholders and how we could make all our IT programs and projects more transparent.