The First and Busiest 311, Baltimore and New York City
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Posts Tagged: open government
Case Study: Austin Using Blockchain to Address Homelessness
MyPass Austin is a blockchain-enabled platform that facilitates resident access to vital social and health services by digitizing their identification and other key records.
Austin’s Paper Census: Helping Government Break Up with Paper
Where do you start when you decide to become a smart city? For Austin, one of the first steps is going paperless.
Politics Are Getting in the Way of Your Digital Analytics
Moving beyond satisfaction benchmarks to improve customer experience.
Virtues of Government Service: Number 9 – Trust
“The best way to find out if you can trust somebody is to trust them.”
Data Journalism: How to Unlock Value in Government
Governments are one of the largest repositories of in-demand data. Why shouldn’t government use data journalism to unlock value by telling its own story?
Striving for a More Transparent Government
Knowledge is power, but it can be really difficult to get a handle on what’s going on with government. The key to creating more transparent government is leveraging digital technologies to make information accessible to everyone.
50 Cups of Coffee This Year
Setting the goal of having coffee with 50 people forces you to be clear about your goals.
How the Open Data Movement Can Realize Its Potential
Open data will never be as pervasive or transformational without addressing the core obstacles that agencies face in sharing data.
The 4 Envelopes: Transparent Project Management
Let’s examine what’s currently available to public stakeholders and how we could make all our IT programs and projects more transparent.
