Ten percent of conflict is due to a difference in opinion. Ninety percent is due to the wrong tone of voice. So what is the wrong tone of voice? Well, that depends on the history and wiring of both the sender and the recipient.
Posts By Theresa Doty
A Certified Mediator (CM) is similar to a national brand. When you select one you have some surety about the quality, experience and education of the CM. Most states have a mediation association and these professional associations provide credentialing criteria in order to obtain the CM designation.
If your company or agency has an established mediation cadre and policy on conflict resolution resources, you are in luck! The management of your organization has recognized the benefits of reduced workplace conflict. Familiarize yourself with these services and don’t hesitate to utilize them. It may also be helpful to refer co-workers who have shared… Read more »
Think of an incident in your workplace that was disruptive to productivity and cohesiveness — was it ever satisfactorily resolved?
Positions are the what, and interests are the why. Seems pretty basic; I guess I could stop right there, but let’s go on. As a mediator it is important to help each party explore not just what they want, but why they want it. This leads to a deeper discussion and better understanding of eachRead… Read more »
Can you think of a dispute you had recently that could have benefited from a structured conversation?
The cost of conflict avoidance is real.
What is ADR? Alternative Dispute Resolution is a collective term for the ways that people can settle disputes, usually with the help of a neutral third party.