“How To” Twitter infographic via Socialnomics blog
I found this really nice colorful infographic on the Socialnomics blog: Original post
Tech
Department of Veterans Affairs publishes updated social media policy
The Department of Veterans Administration has recently published an updated social media policy (VA Directive 6515 – Use of Web-Based Collaboration Technologies). Prior to this release the Government Accountability Office has published a report for Congress titled “Federal Agencies Need Policies and Procedures for Managing and Protecting Information They Access and Disseminate” – highlighting thatRead… Read more »
Customer Service Answers You Can’t Do Without
Sometimes what’s needed may not be in the book…just simple understanding. Today’s customers are emotional and want to blame someone. We may not be able to fix the problem ourselves, but we can help; the big problem is getting them to listen. We know what makes great customer service. We know what keeps customers comingRead… Read more »
ScotGovCamp tickets available
The wonderful Lesley Thomson has once again put together ScotGovCamp for another year. It takes place in Aberdeen on Saturday, September 24. All the details and booking is here. Don’t forget the event blog and networking group. Not sure if I will make it as I’m heading north of the border for the Epic SocialRead… Read more »
A Local Solution to Marcellus Shale Wastewater Concerns?
Nice article in today’s Observer-Reporter by Michael Bradwell about a new mobile water treatment system that can be taken on-site to process waste water from Marcellus Shale natural gas drilling. The technology and process we saw yesterday was being developed by Aquatech, a local company with 30 years experience in the water treatment industry. ForRead… Read more »
Failure: The Key Ingredient to Learning
There’s been a lot of talk lately about acceptance of failure. Probably because people are pushing for innovation, and it’s difficult to innovate if you’re afraid to fail. Thus the numerous posts of encouragement across the Internet assuring all of us that failure is ok. Of course as engineers, failure is not something we wantRead… Read more »
Why We’re Excited About Amazon’s Government Cloud
Amazon announced the Amazon Web Services GovCloud today. This means that government agencies and programs can benefit from Amazon Web Services without having to fret about the myriad security and compliance issues that have been keeping them back. We’re really excited about this for a few reasons: Fewer Excuses Amazon has waded through the oceanRead… Read more »
What I’ve been reading
I find this stuff so that you don’t have to. Ministry of Lorem: filler text generated from UK government press releases – Bonkers but strangely compelling site from @lesteph Social media can help riot-hit communities recover – “In all the furore over social media’s inflammatory role in the riots, little has been said about howRead… Read more »
A Day in the Life of a Civil Engineer – Day 12
Day 12 Another GIS Day Today ended up being another day primarily spent on GIS. I successfully was able to start a web service for some of our data. But when I went into the ArcGIS Silverlight Viewer Map Builder and put my URL into that data, it could not connect. I tried to lookRead… Read more »
Evaluating digital engagement
A record number of people took part in our live web chat on evaluating online engagement. Whilst in the course of the hour we didn’t exactly solve the issues, the discussion threw up some great examples and ideas and everyone who took part will have taken something useful away with them. You can relive theRead… Read more »