Did you know that around 85% of AI projects fail, with data access often attributed as the top reason for their failure? With AI’s potential to boost public service delivery and cut costs, agencies need to create an intelligent data infrastructure (IDI) tailored for their government environment to help AI projects come to fruition. Let’sRead… Read more »
It’s a well-known fact that agencies invest most of their cybersecurity budgets in trying to prevent breaches, but unfortunately, bad actors still manage to find their way in. So, how do you mitigate the damage that attackers can do once they get inside your system? Microsegmentation is an approach that involves creating isolated network segmentsRead… Read more »
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »
Confronting a growing number of alerts and tighter resources, government agencies must evaluate their existing security deployments in endpoint prevention, detection, and response for opportunities to reduce costs and leverage the right technology for more efficient endpoint security. Let’s explore a few best practices that can drive new levels of security efficiency in endpoint securityRead… Read more »
Large projects typically struggle to meet deadlines or financial goals. From an IT perspective, a project’s success is a shared responsibility with business teams and IT.
Learn how agentic AI can collapse traditional software development and business process stacks, streamline workflows, and boost efficiency.
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Having a pared-down failover environment is better than hoping there’s never a failure. If resources are limited, this could be where to start.
Government agencies must be able to accurately identify people and organizations to perform their most essential functions — delivering benefits, preventing fraud, enforcing sanctions, and more. However, this task isn’t as simple as it may seem – as agencies attempt to create an accurate picture of a user, they must do so by comparing multipleRead… Read more »
Federal healthcare organizations hold a wealth of personal health information that’s often vital to carry out national security, readiness, and disaster response efforts. Unfortunately, that also makes these agencies prime targets for both criminal and nation-state adversaries. Let’s take a look at common pain points agencies might experience while trying to protect their data: •Read… Read more »