On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »
Write a quick start guide, and you’ll give your users the kind of short documentation they need to get started with your product or service.
Determining the “right” data store can be challenging. This provides a quick guide to help you determine what store might fit your needs.
Government is prioritizing technology solutions that encourage speed, savings and innovation. Open source software — a type of commercial off-the-shelf (COTS) solution — aligns perfectly with that approach.
Integrating sustainability into agency RFPs and procurement policies can help reduce the environmental impact of tech purchases. Here are some examples.
Shadow IT will continue to exist. With the emergence of AI, now may be the time to stop saying “no” to the technology and start “knowing” it.
Identity proofing, or identity verification, refers to the process of gathering data and analyzing signals to confirm an individual’s identity and assess the risk of conducting a transaction with them. Many individuals have extensive digital trails, making it easy to verify their identities with a high level of confidence. But think about younger individuals whoRead… Read more »
Agencies need to tackle cybersecurity in a holistic way, relying on zero-trust strategies that shift from complex and inefficient approaches to more streamlined, process-oriented systems. Let’s explore a few ways that you can make that shift with these zero-trust best practices from Richard Breakiron, Senior Director of Strategic Initiatives for the Americas Public Sector atRead… Read more »
Offering incentives can increase the number of survey responses you receive, but some incentives are more effective than others, and there are drawbacks.
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »