Are Your Salespeople Unforgettable?

The July issue of Consumer Reports includes the results of a nationwide survey listing the most annoying customer service problems. Among the top 5 problems are rude and pushy salespeople. Think about the last time you shopped for a new car. Or maybe a new appliance. What was your experience like? What is it that you remember most about your salesperson? If you’re like me and a good number of those who were surveyed, you’ve probably encountered your share of rude, pushy salespeople. I cycled through two salespeople (and dealerships) before finding one I felt comfortable enough to buy a…

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