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Citizens Online Appointment Booking ..easy!

Ever tried to visit a government office to request a service? Have you experienced long waiting queues, missing documents, and maybe unavailability of a supervisor, whose approval is badly needed? This is a thing of the past, if you live in Dubai and wish to request Business Registration and Licensing Services, logon to Dubai Department of Economic Development, and you can select the suitable date/time of your choice, what service you wish to apply for, your preferred location and you are set! You will instantly receive an email/SMS confirmation.

Continuing to provide its citizens with smarter and more efficient e-Services, Dubai Department of Economic Development launched a new citizen-centric eService. The Appointment Management service enables citizens to book online appointments with government officials to request the issuance of business registration and licensing services . On Tue Oct 26 a new state-of-the-art center was inaugurated by Dubai’s Crown Prince at Deira Business Centre, and a set of advanced citizen eServices were launched in a splendid ceremony. Read more..

Users are able to book an online appointment from DED website to visit DED location/office and perform a service that requires attendance in person.

citizens and businesses can select the relevant service, choose their preferred location from a list of sites that offer the service and browse available time slots. The appointment can be booked online and a confirmation received via email and SMS. Any details needed during the meeting, such as a trade name, or the type of license or permit that is being requested, can be entered online and associated with the appointment. A highlight of the features include:

•Browse services, locations available appointments slots and book online
•Add additional information, or cancel and reschedule appointments
•Receive SMS and email confirmation of the appointment
•Schedule multiple appointments

A touch-screen kiosk provides automated check-in when the citizen registers using their DED portal credentials. When the service and appointment time has been confirmed, the citizen is automatically added to the queue and visually directed to the waiting area for the appropriate service desk. A screen displays the progress of the queue and highlights the next person to be called for their appointment.

The Appointment System is managed through a Dynamics CRM Backend, with a user-friendly interface, thus system administrators can easily configure new services and facilities and define serving staff.

The new DED headquarters are equipped with touch screens to manage citizens on- arrival electronic check-in. A set of central screens highlighting citizens being served, waiting time, service offered, etc. The whole process is automated and user-friendly, taking citizen step-by-step from booking to issuing the requested license

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