Last week, I wrote about Corridor, the State Department’s new internal social networking portal. This week, I want to examine some ways that its administrators can illustrate to their leadership that their investment in Corridor is returning results. Here are the top four metrics I think they should look at:
- Membership and activity – especially among senior leadership
- Reduction in email volume among members
- Profile search volume and creation of ad hoc working groups
- Integrating (or replacing) duplicative systems
(read full explanations of each of these metrics on the Business of Government Blog)
I’m curious to know what other success metrics could be developed. Please leave your thoughts in the comments section.
Next, I’ll outline the features of corridor and show how they align with the success metrics. Then, I’ll write about some obstacles to success that eDiplomacy will have to navigate.
Graphic: Section of Corridor brochure, courtesy of IRM eDiplomacy