Sterling is an Acquisition Freak and writes a blog called AllThingsSterling.
I was reading a few articles on customer service this morning and something came to me.
When we’re removed from our customers say through email or Twitter, it’s easy to dismiss them. This is because emotion and urgency don’t always translate through writing. Emotions and urgency are powerful motivators. Without them, somethings just take longer. It’s the way we’re hardwired.
So let’s find a way to manipulate our hardwiring.
Sure, phone calls are a step in the right direction. Then it hit me: Skype and other video calling tools can make a big impact.
We’ve all heard most communication is through body language. That means most communication is missing without a visual aspect.
Does anyone use Skype in customer service at their agency or company?