A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Posts Tagged: Customer Service
Local governments’ use of instant messaging is often a one-way communication used to send alerts. While some issues can wait until regular office hours, some need to be addressed promptly or even immediately.
Where do you start when you decide to become a smart city? For Austin, one of the first steps is going paperless.
It’s just as important to teach the customer to fish and solve their own problems as it is to fix the technology.
Key takeaways are for you to develop a positive and great work ethic that will inspire you to develop yourself and provide excellent customer service.
Employees play a major role in building a meaningful agency reputation. Without a doubt, employees are the most important resource in delivering a brand.
From renewing a driver’s license to filing federal tax returns, there is a full spectrum of services citizens expect from government. It’s up to agencies to figure out how to ensure that each touchpoint meets growing citizen expectations and aligns with their organizational missions.
Take time to understand the “me” in your public service domain and strive to make 2018 a little more authentic, a lot more personal and better than last year. Let’s rise to serve the “me,” putting the person before the process.
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.