Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Posts Tagged: Customer Service
A digital public event needs a checklist to ensure that you’ve considered everything needed to host a productive conversation.
First impressions make lasting impressions and are unlikely to ever change, so it’s important to think about the impression you want to leave in your agency’s customer service.
As a government employee, you are here to serve. The public entrusts you with their hard-earned tax dollars to seek optimum solutions, act in their best interest, and represent them with honesty and integrity. It is easy to lose sight of this when the needs of superiors, coworkers, and the public are in conflict.
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Local governments’ use of instant messaging is often a one-way communication used to send alerts. While some issues can wait until regular office hours, some need to be addressed promptly or even immediately.
Where do you start when you decide to become a smart city? For Austin, one of the first steps is going paperless.
It’s just as important to teach the customer to fish and solve their own problems as it is to fix the technology.
Key takeaways are for you to develop a positive and great work ethic that will inspire you to develop yourself and provide excellent customer service.
Employees play a major role in building a meaningful agency reputation. Without a doubt, employees are the most important resource in delivering a brand.